Job Description

• Provide overall leadership, management, and development of the branch – Lead the team to develop and build client networks and maintain good relationship to increase the business opportunity.
• Be responsible for branch annual budget planning and keep eyes to monitor the comparison actual vs budget plan by monthly, especially, fund raising from deposit products.
• Direction and supervision of the day-to-day banking operations to ensure that branch is in full compliance with bank’s rules & regulations, policies & procedures, guidelines and instructions and make recommendations and provides feedback to management.
• Run your business to deliver outstanding results across all key dimensions
• Deposit and loan, revenue growth, productivity, branch profit.
• Understand the economics of the branch and what can do to improve the branch’s profit.
• Keep a close eye on your local competitors – what they do and how they perform. Plan to gain market share.
• Proactively identify and address areas of customer dissatisfaction, following up and resolving any customer complaints within your discretion or refer appropriately. Welcome customer complaints as an opportunity to learn, and take personal responsibility for their resolution.
• Ensure the governance of branch operations in line with bank’s governance standards.
• Take ownership of your team’s performance and development and ensure that their behavior reflects the values and policies of the Bank.
• Effectively coaches, trains, lead and empower the team to develop their skills, capacities, and achieve best performance and maintain an open, honest and satisfying team work environment.
• Embrace, drive and support changes to improve performance and provide better services/products to customers.
• Manage and lead the branch on the marketing campaign by promoting the products and services to ensure that the market share and expanding.
• Identify potential process/service enhancements, escalate as appropriate and document suggestions.
• Perform other related duties as assigned by COO or requested.

Job Requirements

Knowledge & Experiences

• At least a Bachelor/Master’s degree or greater in business, accounting or finance and banking is desirable;
• At least 7 years of professional experience in the branch operations with at least 5 years in a management role in branch management within commercial banks or MFIs;
• Excellence in English communication (both verbal and writing)
• Good computer literate (MS Word, Excel, Power Point, Email and Internet);
• Understand about vision, mission, core values, regulations, and other principles of SME Bank of Cambodia;

Skills & Abilities

• Be a good team player with a sense of responsibility and adaptability;
• Working knowledge of administrative functions in an operational environment e.g. budgets, personnel administration;
• Demonstrated experience in managing and motivating a team;
• Strong analytical, interpersonal, communication and influencing skills;
• Ability to delegate effectively amongst teams and show commitment to the long-term development of the management team through coaching and mentoring;
• Broad understanding how bank operates and customer service manager work flow

Others

• Be a Cambodia citizen with a strong background in Banking and Financial Management;
• Be high integrity, accountability, and commitment;
• Be respectful;
• Demonstrate sound professional ethic.

Other Benefit

• 13th month salary
• Incentive
• Annual bonus
• Seniority Pay
• Training
• Health and life insurance