JOB OVERVIEW

Overseeing overall branch management and performance includes attaining sales goals, growing the branch revenues, managing manpower, developing and delivering satisfactory customer service.

JOB DUTIES & RESPONSIBILITIES

• Ensure maintain branch performance including the sustainable growth in loan, number of customers, productivity, revenue, and profitability
• Proactively spot business opportunities, put action plans and implement marketing activities to capture business and increase market share
• Ensure key customers of the branch loan is well serviced and retained through excellent retention strategy
• Direction and supervision of the day-to-day banking operations to ensure that branch is in compliance with bank’s rules & regulations, policies & procedures, guidelines and instructions and make recommendations and provides feedback to management.
• Proactively identify and address areas of customer dissatisfaction, following up and resolving any customer complaints.
• Effectively coaches, trains, lead and empower the team to develop their skills, capacities, and achieve best performance and maintain an open, honest and satisfying teamwork environment.
• Embrace, drive, and support changes to improve performance and provide better services/products to customers.
• Identify potential process/service enhancements, escalate as appropriate and document suggestions.
• Performs other duties and responsibilities as defined by Management.

REQUIREMENTS

• Bachelor’s degree in banking or others related field.
• At least 5 years of experience in business/performance management and branch operations/administration.
• Sound sales and negotiation skills.
• Sense of understanding about economic environment and impact of country factors on customer’s business as well as the bank
• Good organizational and time management skills
• Possess high integrity and effective communication
• Strong self-motivation and excellent interpersonal skills
• Ability to lead and work effectively in a team environment