Job Description

• Responsible for appropriate functioning of the overall all Teller Operations Process
• Using Operational expertise and bridging the gaps identified in day to day branch Tellers/ Chief, Branch Tellers by direct or indirect monitoring and supervision
• Review of sample cases on a day to day basis to ensure quality and compliance to Quality check parameters
• Ensuring Operational and Cash management controls are effective across all branches on an ongoing basis
• Enforce process discipline and policy compliance in cash management and remittance
• Prevent process deviations by doing root cause analysis and putting in preventive and corrective actions in place
• Conducting an audit and ensuring safekeeping / timely dispatch to Cash Operation, Value Document, Vault Management, Remittance, Cheque Other Bank Operation (Receive, Clear, Return) and Booking Data in System
• Ensuring improvement in the quality scores of teller functions such as clearing-house, cash management and remittance, responsible for and adherence to teller process requirements with ongoing process & system changes
• Responsible for measuring the productivity of the respective Tellers and ensuring adherence to the TAT (Turnaround Times)
• Responsible for training, backup planning, job rotation of the Tellers and timely hiring / ensuring low attrition levels
• Provide valuable inputs towards system and process changes to eliminate wastage and bring in additional controls. Carry out UAT’s on system changes and share valuable inputs with Technology teams
• Train tellers’ responsible for new products, system and process changes and ensure appropriate training has been imparted before enhancements go live
• Update all related Cash Management, Cash Control Data, Fund Management and Fund Control Data with Remittance Process for all branches and report to Head of Operations Daily Basis
• Control all Remittance, Clearing-house, Teller Transactions, Teller Issues and report to Head of Operations and Admin on a daily basis
• Manages Remittance, Teller Operation, Solving All Teller Issues on time and reports to Head of Operations and Admin on a daily basis

Job Requirements

Knowledge & Experiences

• Hold Bachelor degree in Finance and Banking, Accounting, or Business Administration;
• At least 5-years experience in cash management for the banks and MFIs;
• Understand about vision, mission, core values, regulations, and other principles of SME Bank of Cambodia;

Skills & Abilities

• Be a good team player with a sense of responsibility and adaptability;
• Good computer literate (MS Word, Excel, PowerPoint, Email and Internet);
• High proficiency in English knowledge;
• Ability prioritize, multi-task and work well under pressure to meet deadlines;
• Skills in managing, communicating, reporting, solving problems, and interpersonal skills.
• High committed, confident and talented to work.
• Ability to develop the banking operations policies and procedures and translate them to actions.

Other Benefit

• 13th month salary
• Incentive
• Annual bonus
• Seniority Pay
• Training
• Health and life insurance