Job Description

• Answering customer’ in bounce through communication channels including Phone call, Telegram, Messenger, and other official channels.
• Central of customer complaints and issue handling through on air, on chat, physical feedback box via branch monthly feedback report and share to relevant stakeholders to improve.
• Delegating issues to internal/external stakeholder to solve customers’ complaints/issues, following up and keep tracking, maintaining proper report.
• Ensure timely update on all products and services information.
• Online Loan request Monitoring and Lead Tracking
• Post customer care call to survey service/product satisfactory
• *Other tasks assigned by management

Job Requirements

Knowledge & Experiences

• 1-2 years of experience in telecommunication field
• Fresh graduated are also welcomed
• Level intermediate of English Language
• Strong phone and verbal communication skills along with active listening
• Understand about vision, mission, core values, regulations, and other principles of SME Bank of Cambodia;
• Knowledge of Microsoft Word, Excel, PowerPoint and Internet, Email and social media platform

Skills & Abilities

• Bringing out the best in others to achieve maximum performance
• Following through on inquiries and projects to ensure completion
• Managing the performance of others seriously but tactfully
• Exhibiting patience in order to appease the most difficult clients
• Committing to exceptional customer service
• Multitasking with ease to handle the needs of various reps at the same time
• Prefer to learn and improve for productive work environment
• Good interpersonal skill, self-motivated, loyalty and forgiveness
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• good written and spoken English and Khmer
  

Others

• Focus and goal-orientated
• Team player
• Patient and can work under pressure
• Be a Cambodia citizen;
• Be high integrity, accountability, hardworking, and commitment;
• Be respectful;
• Demonstrate sound professional ethic.

Other Benefit

• 13th month salary
• Incentive
• Annual bonus
• Seniority Pay
• Training
• Health and life insurance