Job Description

• Managed all aspects of centralized operations; including card operations, credit operations, remittance & transfer operations, and others;
• Design, develop and keep updated the Banks’ Operations Manual, non-credit products policies, and ensure compliance to all operational guidelines, processes and procedures;
• Establish and review key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses;
• Ensure compliance with regulatory requirements relating to banking operations;
• Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, and improve service quality and customer service;
• Verify and assure that all daily functions of the operations and administration department are performed accurately and in a timely manner;
• Derive greater productivity and cost efficiency across all operational processes; including the review for process automation;
• General administration functions including premises maintenance, security, fixed assets controls, office cleaning, stock and stationeries for HO, arrange banking vehicles, and other services;
• Create a strong workforce by developing competent individuals in the banking operations team;
• Provides all trainings to head of branches operation/branch operation officers for new recruitments and continue trainings for all bank policies;
• Coordinate projects as assigned by COO;
• Perform other related duties as assigned by COO or requested.

Knowledge & Experiences

• At least Master’s degree or greater in business, accounting or finance and banking is desirable;
• At least 10 years of professional experiences in the banking operations with at least 5 years in a management role in operations management within a commercial bank or MFI;
• Understand about vision, mission, core values, regulations, and other principles of SME Bank of Cambodia;

Skills & Abilities

• Be a good team player with a sense of responsibility and adaptability;
• Good computer literate (MS Word, Excel, Power Point, Email and Internet);
• High proficiency in English knowledge;
• Strong analytical, interpersonal, communication and influencing skills
• Ability to handle multiple tasks and complexities as per a number of different projects will be implemented at the same time;
• Ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines;
• Ability to delegate effectively amongst teams and show commitment to the long-term development of the management team through coaching and mentoring
• Ability to develop the banking operations policies and procedures and translate to actions.

Others

• Be a Cambodia citizen with a strong background in Banking and Financial Management;
• Be high integrity, accountability, and commitment;
• Be respectful;
• Demonstrate sound professional ethic.

Other Benefit

• 13th month salary
• Incentive
• Annual bonus
• Seniority Pay
• Training
• Health and life insurance