Job Description
- Managed all aspects of centralized operations; including card operations, credit operations, remittance & transfer operations, and others;
- Design, develop and keep updated the Banks’ Operations Manual, non-credit products policies, and ensure compliance to all operational guidelines, processes and procedures;
- Establish and review key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses;
- Ensure compliance with regulatory requirements relating to banking operations;
- Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, and improve service quality and customer service;
- Verify and assure that all daily functions of the operations and administration department are performed accurately and in a timely manner;
- Derive greater productivity and cost efficiency across all operational processes; including the review for process automation;
- General administration functions including premises maintenance, security, fixed assets controls, office cleaning, stock and stationeries for HO, arrange banking vehicles, and other services;
- Create a strong workforce by developing competent individuals in the banking operations team;
- Provides all trainings to head of branches operation/branch operation officers for new recruitments and continue trainings for all bank policies;
- Coordinate projects as assigned by COO;
- Perform other related duties as assigned by COO or requested.
Knowledge & Experiences
- At least Master’s degree or greater in business, accounting or finance and banking is desirable;
- At least 10 years of professional experiences in the banking operations with at least 5 years in a management role in operations management within a commercial bank or MFI;
- Understand about vision, mission, core values, regulations, and other principles of SME Bank of Cambodia;
Skills & Abilities
- Be a good team player with a sense of responsibility and adaptability;
- Good computer literate (MS Word, Excel, Power Point, Email and Internet);
- High proficiency in English knowledge;
- Strong analytical, interpersonal, communication and influencing skills
- Ability to handle multiple tasks and complexities as per a number of different projects will be implemented at the same time;
- Ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines;
- Ability to delegate effectively amongst teams and show commitment to the long-term development of the management team through coaching and mentoring
- Ability to develop the banking operations policies and procedures and translate to actions.
Others
- Be a Cambodia citizen with a strong background in Banking and Financial Management;
- Be high integrity, accountability, and commitment;
- Be respectful;
- Demonstrate sound professional ethic.
Other Benefit
- 13th month salary
- Incentive
- Annual bonus
- Seniority Pay
- Training
- Health and life insurance